All systems operational

2d API

99.87% uptime
Jun 2023 · 100.0%Jul · 99.99%Aug · 99.63%
Jun 2023100.0% uptime
Jul 202399.99% uptime
Aug 202399.63% uptime

3d API

99.84% uptime
Jun 2023 · 99.99%Jul · 99.99%Aug · 99.56%
Jun 202399.99% uptime
Jul 202399.99% uptime
Aug 202399.56% uptime

Acquiring & PSP API

99.83% uptime
Jun 2023 · 99.60%Jul · 99.88%Aug · 100.0%
Jun 202399.60% uptime
Jul 202399.88% uptime
Aug 2023100.0% uptime

Customer Portal

100.0% uptime
Jun 2023 · 100.0%Jul · 99.99%Aug · 100.0%
Jun 2023100.0% uptime
Jul 202399.99% uptime
Aug 2023100.0% uptime

Introducers Portal

99.98% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.93%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 202399.93% uptime

Merchant Portal

99.98% uptime
Jun 2023 · 99.95%Jul · 100.0%Aug · 100.0%
Jun 202399.95% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Mobile Apps

99.87% uptime
Jun 2023 · 100.0%Jul · 99.99%Aug · 99.63%
Jun 2023100.0% uptime
Jul 202399.99% uptime
Aug 202399.63% uptime

intergiro.com website

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Onboarding

99.98% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.93%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 202399.93% uptime

Payment Processing

99.87% uptime
Jun 2023 · 100.0%Jul · 99.99%Aug · 99.63%
Jun 2023100.0% uptime
Jul 202399.99% uptime
Aug 202399.63% uptime

DaaS

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Staging environment

100.0% uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Aug 2023100.0% uptime

Third Party: Marqeta → Card Issuing

Operational

Notice history

Aug 2023

Problem with card processing services related to updates in 3rd party tool
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Problem with card processing service
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Update production infrastructure
  • Completed
    August 08, 2023 at 5:44 PM
    Completed
    August 08, 2023 at 5:44 PM

    Maintenance has completed successfully.

  • In progress
    August 08, 2023 at 4:00 PM
    In progress
    August 08, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 08, 2023 at 4:00 PM
    Planned
    August 08, 2023 at 4:00 PM

    We are planning for a scheduled maintenance during that time.

0.n0l0p9g3cpog: Incident with 3d API, Onboarding, Introducers Portal
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We're experiencing some problems with Onboarding API, so some onboarding operations may temporary fail. Our team is currently working to restore the service. We apologize for any inconvenience

Jul 2023

Updating DAAS platform
  • Completed
    July 31, 2023 at 10:27 AM
    Completed
    July 31, 2023 at 10:27 AM

    Maintenance has completed successfully.

  • In progress
    July 31, 2023 at 9:50 AM
    In progress
    July 31, 2023 at 9:50 AM

    Maintenance is now in progress

  • Planned
    July 31, 2023 at 9:50 AM
    Planned
    July 31, 2023 at 9:50 AM

    We are planning for a scheduled maintenance during that time.

Update public endpoints infrastructure
  • Completed
    July 25, 2023 at 7:29 PM
    Completed
    July 25, 2023 at 7:29 PM

    Maintenance has completed successfully.

  • In progress
    July 25, 2023 at 7:10 PM
    In progress
    July 25, 2023 at 7:10 PM

    Maintenance is now in progress

  • Planned
    July 25, 2023 at 7:10 PM
    Planned
    July 25, 2023 at 7:10 PM

    We are planning for a scheduled maintenance during that time.

Update Staging infrastructure
  • Completed
    July 19, 2023 at 9:14 PM
    Completed
    July 19, 2023 at 9:14 PM

    Maintenance has completed successfully.

  • In progress
    July 19, 2023 at 4:30 PM
    In progress
    July 19, 2023 at 4:30 PM

    Maintenance is now in progress

  • Planned
    July 19, 2023 at 4:30 PM
    Planned
    July 19, 2023 at 4:30 PM

    We are planning for a scheduled maintenance during that time.

Database maintenance
  • Completed
    July 18, 2023 at 5:51 PM
    Completed
    July 18, 2023 at 5:51 PM

    Maintenance has completed successfully.

  • In progress
    July 18, 2023 at 4:30 PM
    In progress
    July 18, 2023 at 4:30 PM

    Maintenance is now in progress

  • Planned
    July 18, 2023 at 4:30 PM
    Planned
    July 18, 2023 at 4:30 PM

    We are planning for a scheduled maintenance during that time.

0.mzxbuqs6e9z4: Incident with 2d API, 3d API, Customer Portal, Mobile Apps, Payment Processing
  • Resolved
    Resolved

    This incident has been resolved

  • Investigating
    Investigating

    We're experiencing general cards API & card payments availability outage for most of our customer facing products. Our team is currently working to restore the service. We apologize for any inconvenience

Jun 2023

Cloud provider issue
Acceptance rate reduced
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Cloudflare applied the fix. We are monitoring the results.

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Degraded performance for third party (Cloudflare)

0.myhqk2vy7wu8: Incident with Staging environment
  • Resolved
    Resolved

    This incident has been resolved

  • Investigating
    Investigating

    We're experiencing partial outage for staging environment functionality. Our team is currently working to restore the service. We apologize for any inconvenience

0.mycs5cy8o577: Incident with Acquiring & PSP API, 3d API, Merchant Portal
  • Resolved
    Resolved

    This incident has been resolved

  • Investigating
    Investigating

    Degraded performance for acquiring services. Our team is currently working to restore the service. We apologize for any inconvenience

Problem with 3d transactions
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2023 to Aug 2023